Electronic dispute resolution in business: Opportunities for implementation in Kazakhstan

Issue 56, 2024

Kanat Tnalin, Antonina Kizdarbekova

Received 03.12.2023, Revised 20.02.2024, Accepted 12.04.2024

https://doi.org/10.54919/physics/56.2024.59brj1

Abstract

Relevance. The relevance of conducting a study on alternative dispute resolution between business entities stems from the fact that the current processes of digitalisation and globalisation have extended the opportunities for the introduction of innovative technologies in court proceedings.

Purpose. Among the key tasks and objectives of the study was the analysis of the mechanism for implementing electronic dispute resolution in business activities, highlighting its characteristic features and the principles on which this activity is based.

Methodology. The methods used in the present study are the theoretical-methodological approach, the functional methodological approach, the method of legal hermeneutics, the dogmatic methodological approach, the method of synthesis and others.

Results. The study analysed the specifics of the implementation of mediation as an electronic dispute resolution method in business. International practices have been analysed and the advantages and disadvantages of implementing an electronic dispute resolution mechanism in the business sector have been highlighted and recommendations have been made to make the implementation of the mechanism in Kazakhstan more effective. To complete the analysis, statistical data were reviewed, based on dispute resolution by courts of general jurisdiction and the Specialised Inter-District Economic Court in comparison to the methods they use, and analysis was carried out on the use of mediation and settlement agreements, as well as through the use of online systems.

Conclusions. A scientific study of electronic dispute resolution reveals that integrating innovative communication technologies into legal proceedings significantly enhances traditional dispute resolution methods. Electronic dispute resolution can address conflicts ranging from interpersonal disputes to state-level conflicts and is particularly beneficial for business disputes.  The practical value of the findings is that the introduction of an effective e-justice mechanism will provide an opportunity to protect the rights of entrepreneurs and conduct this type of activity in the Republic of Kazakhstan.

Keywords: protection of entrepreneurs; mediation; arbitration; foreign economic disputes; electronic justice; negotiations

Suggested citation

Tnalin K, Kizdarbekova A. Electronic dispute resolution in business: opportunities for implementation in Kazakhstan. Sci Herald Uzhhorod Univ Ser Phys. 2024;(56):591-600. DOI: 10.54919/physics/56.2024.59brj1

Download article

References

  1. Directive 2013/11/EU of the European Parliament and of the Council “On alternative dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC”; 2013. https://cutt.ly/EVbyCHb
  2. Regulation (EU) No. 524/2013 of the European Parliament and of the Council “On online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC”; 2013. https://cutt.ly/tVbuB8M
  3. Reznik RS. Alternative ways to resolve international disputes from contracts involving the consumer. J High Sch Econ. 2017;1:111-121.
  4. Aliyev A. New Dispute Resolution Methods: Competition and Engagement with Classical Tools in the Age of Digitalization and Globalization. Eur Asian Law Rev. 2019;1:126-129.
  5. Popov S. Benefits of online dispute resolution: international experience; 2019. https://sud.ua/ru/news/publication/156502-preimuschestva-uregulirovaniya-sporov-onlayn-mezhdunarodnyy-opyt
  6. Dragilev EV. Online Dispute Resolution in the Acts of the UN Commission on International Trade Law. Rostov-on-Don: Russian State University of Justice; 2019.
  7. Khan FN, Kui VS. Electronic evidence in commercial dispute resolution. Law Right. 2020;11:87-90.
  8. Specialised Inter-district Economic Court; 2022. https://almaty.sud.kz/rus/sub/smes
  9. Sternlight JR, Robbennolt JK. In-Person or Via Technology: Drawing on Psychology to Choose and Design Dispute Resolution Processes. DePaul Law Rev. 2022;71:701720.
  10. Rudneva YuV, Kraskina EYu, Nikonova YuA. Electronic evidence in the arbitration process. Mod Sci. 2020;5:196-199.
  11. Salikova NM, Batukhtina EM. Electronic document as evidence: problems of use in resolving labor disputes. Russ Law Edu Pract Sci. 2020;4:103-110.
  12. Yusupova AF. Mediation as an alternative way to resolve disputes in civil proceedings. Issues Russ Justice. 2020;7:642-649.
  13. Yasinskaya-Kazachenko AV. Expansion of dispute resolution methods in the light of the development of digital technologies and the “virtualization” of labor relations. Minsk: BSU; 2021.
  14. Ferreira DB, Giovannini C, da Rocha Schmidt G, Gromova EA. Arbitration chambers and trust in technology provider: Impacts of trust in technology intermediated dispute resolution proceedings. Technol Soc. 2022;68:101872.
  15. Parkhomets M, Uniiat L, Chornyi R, Chorna N, Hradovyi V. Efficiency of production and processing of rapeseed for biodiesel in Ukraine. Agricult Res Econ. 2023;9(2):245-275.
  16. Prokopov VG, Fialko NM, Sherenkovskij YuV, Sherenkovskaya GP, Borisov YuS, Korzhik VN, Murashov AP. Analysis of temperature conditions in the system ″coating-sublayer-basis″ under gas-thermal spray-coating of composite powders. Elekt Obrabot Mater. 1992;(2):12-15.
  17. Burdina EV, Kapustin OA. Online reconciliation as a means of increasing access to justice. Law Polit. 2021;12, 29-45.
  18. Kalyuzhna N, Smutchak Z, Chorna N, Chornyi R, Baldyniuk O, Chuba R. Toolkit for Multi-vector Adaptation and Development of Corporate Culture of International Companies. Lect Not Network Syst. 2024;927:501-514.
  19. Askar A, Sunggat M, Maxat M, Nunzhigit S, Kanat Z, Ainur K, Arnay A, Asset O. Investigation of the Efficiency of the Ozonator in the Process of Water Purification Based on the Corona Discharge. J Eco Eng. 2023;24(2):140-151.
  20. Faulkes Z. Resolving authorship disputes by mediation and arbitration. Res Integr Peer Rev. 2018;1:1-7.
  21. Korzhik VN. Theoretical analysis of amorphization conditions for metallic alloys under gas-thermal spraying. III. Transformations in the amorphized alloy under building-up of coatings. Poroshk Metall. 1992;(11):47-52.
  22. Atazhanov A, Ismailov B. Foreign experience in introducing modern technologies into the justice system. Soc Innov. 2020;1, 269-284.
  23. Kerimkhulle S, Obrosova N, Shananin A, Tokhmetov A. Young Duality for Variational Inequalities and Nonparametric Method of Demand Analysis in Input–Output Models with Inputs Substitution: Application for Kazakhstan Economy. Mathem. 2023;11(19):4216.
  24. Buil R, Piera MA, Ginters E. Multi-agent system simulation for urban policy design: Open space land use change problem. Int J Mod Simul Sci Comp. 2016;7(2):1642002.
  25. Modina AA, Loshkarev AV. E-justice as a support for entrepreneurship. Int J Humanit Nat Sci. 2020;10:15-19.
  26. Rules of the London Court of International Arbitration; 2014. https://www.lcia.org/Dispute_Resolution_Services/lcia-arbitration-rules-2020.aspx
  27. Recommendation CM/Rec(2009)1 of the Committee of Ministers to member states “On electronic democracy (e-democracy)”; 2009. https://cutt.ly/kVbp4UF
  28. Sela A. Can Computers Be Fair: How Automated and Human-Powered Online Dispute Resolution Affect Procedural Justice in Mediation and Arbitration. OSJDR Ohio St J Dispute Resolut. 2018;33:91-100.
  29. Niyazbekova S, Zverkova A, Sokolinskaya N, Kerimkhulle S. Features of the «Green» strategies for the development of banks. E3S Web Conf. 2023;402:08029.
  30. Sabibolda A, Tsyporenko V, Tsyporenko V, Smailov N, Zhunussov K, Abdykadyrov A, Baigulbayeva M, Duisenov N. Improving the accuracy and performance speed of the digital spectralcorrelation method for measuring delay in radio signals and direction finding. East-Eur J Enter Tech. 2022;(9-115):6-14.
  31. Ondashuly E. Digitalization of the legal system of Kazakhstan on the example of the judicial system. Bull KazNU. 2019;4:48-52.
  32. Holtzworth-Munroe A, Beck CJ, Applegate AG, Adams JM, Rossi FS, Jiang LJ, Hale DF. Intimate partner violence (IPV) and family dispute resolution. Psychol Public Policy Law. 2021;27(1):45-65.
  33. Lilikova OS, Andreeva SYu. Mediation in the system of ways to protect the rights of entrepreneurs. Alley Sci. 2021;5:635-639.
  34. Chorna NP. Development of Agrarian business in Ukraine under influence of world financial and economic crisis. Act Probl Econ. 2009;11:40-48.
  35. Piera MA, Buil R, Ginters E. State space analysis for model plausibility validation in multi-agent system simulation of urban policies. J Simulat. 2016;10(3):216-226.
  36. Ministry of Internal Affairs of the Republic of Kazakhstan; 2022. https://www.gov.kz/memleket/entities/qriim?lang=ru
  37. Civil Code of the Republic of Kazakhstan; 1994. https://adilet.zan.kz/rus/docs/K940001000_
  38. Entrepreneurial Code of the Republic of Kazakhstan; 2015. https://adilet.zan.kz/rus/docs/K1500000375
  39. Civil Procedure Code of the Republic of Kazakhstan; 2015. https://online.zakon.kz/Document/?doc_id=34329053
  40. Law of the Republic of Kazakhstan No. 274-IV “On Protection of Consumer Rights”; 2010. https://adilet.zan.kz/rus/docs/Z100000274_/z100274.htm
  41. Law of the Republic of Kazakhstan No. 401-IV “On Mediation”; 2011. https://adilet.zan.kz/rus/docs/Z1100000401/z110401.htm
  42. Law of the Republic of Kazakhstan No. 488-V “On Arbitration”; 2016. https://online.zakon.kz/Document/?doc_id=35110250
  43. Message of the President of the Republic of Kazakhstan “New opportunities for development in the conditions of the fourth industrial revolution”; 2018. https://adilet.zan.kz/rus/docs/K1800002018
  44. State program “Digital Kazakhstan”; 2018. https://egov.kz/cms/en/digital-kazakhstan
  45. Situation Center; 2017. https://ru.qaj.kz/s/
  46. Forum “Taldau”; 2022. https://online.zakon.kz/Document/?doc_id=34236659
  47. Judicial office; 2022. https://office.sud.kz/
  48. Order of the Prosecutor General of the Republic of Kazakhstan No. 2 “On approval of the Instruction on conducting criminal proceedings in electronic format”; 2018. https://adilet.zan.kz/rus/docs/V1800016268
  49. Bluescreen.  Smart Bridge — a digital bridge between government and business; 2020. https://bluescreen.kz/smart-bridge-tsifrovoi-most-miezhdu-ghosudarstvom-i-bizniesom/
  50. Sydorets V, Korzhyk V, Khaskin V, Babych O, Bondarenko O. Electrical characteristics of the equipment for the hybrid plasma-MIG welding. In: 58th Annual International Scientific Confererence on Power and Electrical Engineering of Riga Technical University, RTUCON 2017 (pp. 1-6); 2017
Make a Submission

Indexing

info@physics.uz.ua